Where do I see replies?
On your ticket page. If you were signed in, your tickets are listed on this page and the page updates when we reply. Guests get a private link: bookmark it.
What should I include in a bug report?
The plugin version, the exact error from your server console or oxide/logs, what you were doing when it happened, and your config if it is relevant.
Do you help with plugins you didn’t make?
We support the plugins sold here. For other plugins, contact their author, for example through the plugin’s uMod page.
Can I get a refund?
Open a ticket with the “Licence, download or Oxide Sync” topic and tell us what went wrong. We would rather fix the problem, but we will sort it out either way.
