Refund policy

Plugins are digital products delivered the moment you pay, so refunds work a little differently from physical goods. We want you to be happy with what you buy: if something doesn't work, we'll fix it, and if we can't, you'll get your money back.

When we refund

You can ask for a full refund within 14 days of purchase if:

• It doesn't work as described and we can't fix it within a reasonable time after you report it, for example a bug that stops the plugin loading or working on a supported framework.
• It isn't compatible with Oxide or Carbon even though the plugin page says it is, and we can't resolve it.
• You were charged twice or bought the same licence by mistake.
• You paid but never received your licence, and we can't deliver it.

If you bought the wrong licence size (for example Single server instead of Up to 3 servers), contact us first: we can usually switch it for the difference instead of refunding.

When we usually don't

• You changed your mind after downloading or installing the plugin.
• A Rust or Oxide update temporarily broke the plugin. We ship fixes for these, usually within days of the update.
• You expected a feature the plugin page doesn't list. Ask before you buy: we're happy to answer questions on the support page.
• More than 14 days have passed since purchase, unless the law where you live says otherwise.

We look at every request individually, so if your situation isn't covered here, ask anyway.

How to ask for a refund

1. Open a support ticket with the topic Licence, download or Oxide Sync.
2. Include the email you bought with, the plugin, roughly when you bought it, and what went wrong.
3. We'll reply on the ticket, usually within a couple of days. If the problem is something we can fix, we'll try that first, but you can still choose a refund if you're within the window above.

Approved refunds go back to your original payment method through Stripe. Your bank may take 5–10 business days to show it.

What happens to your licence

When a purchase is refunded, its licence is deactivated: Oxide Sync stops installing and updating that plugin on your servers, and you lose access to downloads and updates. Please remove the plugin files from your servers.

Chargebacks

Please contact us before disputing a payment with your bank. We'll sort it out faster. A disputed payment deactivates the licence while the dispute is open.

EU and UK customers

Because plugins are delivered immediately, the 14-day right to cancel digital content ends once you start the download or the plugin is installed, which you agree to at checkout. This policy is in addition to that, and your statutory rights for faulty digital content are not affected.

Free plugins

Free plugins cost nothing, so there is nothing to refund, but support is still available on the support page.

Questions

To ask about this policy, open a support ticket.